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NROC Security USA’s Q2 2026 study found 31% of eligible employees actively used generative AI, but only about 5% were classified as “effective users,” according to Facility Executive. That gap helps explain why PwC says only 10%–12% of organizations report measurable AI revenue or cost benefits.

NROC Security recently analyzed 139,000 generative AI interactions across 4,800 business users for its GenAI Effectiveness 2Q 2026 report. Active AI use jumped from 19 percent in the first quarter to 31 percent in the second. Yet only about 5 percent of employees qualified as highly effective users under NROC’s methodology, which looks at frequency of use and prompting skill.

NROC Security has published research showing that about 5% of employees using generative AI apps qualify as effective users. The study also found that 31% of eligible employees actively use the tools.

New research finds that while 31% of eligible employees are actively using generative AI, only about 5% are using it frequently and skillfully enough to achieve meaningful productivity gains—raising important questions for facility managers supporting increasingly tech-enabled workplaces.

NROC Security has published research showing that about 5% of employees using generative AI apps qualify as effective users. The study also found that 31% of eligible employees actively use the tools.

NROC Security, an innovative AI security company focused on effectiveness of employee use of Generative AI apps, has published its latest quarterly research. It reveals that few employees in businesses are using GenAI effectively enough to create meaningful productivity gains, and looks at what leaders can do about it.